Frequently Asked Questions (FAQ’s)

How do I become a patient?
All new patients must register at the health center and meet with our eligibility staff before seeing a health care practitioner, unless already covered by verifiable insurance. Our staff will help you make an appointment with the eligibility department and will explain what documents you must bring at that time. Once you have had that visit you will be able to make an appointment.
To make an appointment please call NCHC at 203.899.1770


Do you have a pharmacy?
NCHC has a fully stocked pharmacy on site, directly adjacent to the adult medicine department.


What if my condition requires specialty care?
NCHC has some specialty care on site. For patients with diabetes or other endocrine problems, we offer an endocrine clinic every Tuesday and Thursday morning. For patients who are HIV+ or Living with AIDs, we offer an Infectious Disease Clinic every other Wednesday morning as well as ongoing primary care with our Adult Nurse Practitioner who focuses exclusively on serving this population.


How do I submit a concern or comment?
If you have any comments or concerns about your care or safety at Norwalk Community Health Center, please contact us at 203.899.1770. If you are not satisfied with any aspect of your care, you can contact our 120 Connecticut Avenue flagship location Practice Manager, Carmen Ortega 203.899.1770 (x1774) or our Medical Mobile Unit and NCHC at Smilow Life Center Practice Manager, Yamile Hernandez at 203.899.1770 (x1206). Or you can speak directly with any supervisor or administrator.