Contact Jane Graham at 203-899-1770 x8000 or via email at email@example.com
Open Position(s): 3
- Information Technology Specialist
- Director, Human Resources, Risk Management & Compliance
- Director, Quality Development and Improvement
POSITION: INFORMATION TECHNOLOGY SPECIALIST
SUMMARY OF DUTIES:
Provide end-user support including problem determination and
resolution, problem escalation, and tracking. Work closely with the
Director, Technology and eHealth Information to assist in leveraging the
electronic health record system to improved patient care including workflow
optimizations, meaningful use initiatives, patient centered medical home
initiatives, quality improvement, and security and privacy.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
end-user support including problem determination and resolution
all technology related support request s
support for Windows, Microsoft Office, Microsoft Outlook and related
system connectivity solutions, including workstation connectivity, local
area networks, and Internet applications
all printers, fax, and scan devices
network and security audits
in the planning, development, and execution of technology strategic
with projects related to health information exchange initiatives
policies and procedures that ensure confidentiality of all protected
health information according to agency policy and HIPAA regulations
to the Electronic Health Records Committee
with electronic health records system end-user training
with electronic health records system quality testing
other related duties as required
NCHC’s General Expectations of all Employees
to all NCHC Policies and Procedures
self in a manner that represents NCHC’s Values at all times
a positive and respectful attitude with all work-related contacts
regularly with manager about departmental and NCHC concerns
productivity standards and performs duties as workload necessitates
have general working knowledge of an electronic medical records system; GE
of HIPAA rules and other medical record laws and regulations
be able to work with cross functional teams effectively
be able to working independently
be able to exercise initiative, judgment, discretion and decision-making
associate degree in computer science, technology, business administration,
or closely related subject or relevant verifiable certification
of (2) years providing direct end-user support
working in a health care setting preferred
of local area networks, PCs, and Windows operating systems
of health information technology solutions
and verbal communication skills
to work independently in a fast paced environment
thinking and problem solving
Physical Demands/Working Conditions
The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is
occasionally required to stand or sit for extended periods of time. The
position also requires walking through entire facility to complete repairs. The
employee must occasionally lift and/or move up to 25 pounds.
The position can be considered stressful due to deadlines,
customer service issues, high priority outages, and coordination of resources
to meet deadlines.
Travel within the state of Connecticut may be
required periodically for training. Availability via cell phone is required for
emergencies during off duty time.
Job Title: Director,
Human Resources, Risk Management & Compliance
Reports To: Chief
FLSA Status: Exempt
Approved Date: 10/9/2014
Guide and manage the overall provision of human resources services,
policies, and programs. Oversee the compliance program as an independent and
objective reviewer. Examines, evaluates,
and investigates organizational risk. Assures the behavior in the organization
meets company’s policies and Standards of Conduct. Develops and/or revises
policies and programs as needed to assure such compliance.
Human Resources (60%)
- Create and manage strategic recruitment,
selection, and retention plan
- Create and management strategic training and
organizational development plan to meet personal, professional, and
organizational needs of associates
- Development and manage wage and compensation
- Monitor associate benefit plans for effectiveness
and cost containment
- Recommend and establish human resources company
policies and procedures
- Identify legal requirements and government
reporting regulations affecting human resources function (OSHA, EEO, HIPAA,
Wage/Hour, Health/Safety, Worker Compensation, and FMLA)
- Develop and Implement new associate orientation
- Direct the preparation of information requested
or required for compliance
- Acts as primary contact with labor counsel and
outside government agencies
- Direct a process of organizational planning that
evaluates structure, job design, and manpower forecasting throughout the
- Coordinate credentialing process for licensed
- Monitor and respond to associate concerns
- Serve as advisor to organization leaders
regarding matters of associate performance and discipline issues
Risk Management (20%)
- Develop and implement organization-wide risk
management program to identify and minimizing risk
- Develop guidelines, recommendations, and
implements process improvements to address high areas of vulnerability within
- Conducts reviews of policies and procedures to
ensure compliance with risk mitigation procedures
- Develop, implement, and monitor incident
tracking policies and procedures
- Serve as primary point of contact for risk
- Monitors compliance with federal, state, and
local guidelines (i.e. OSHA)
- Develops and implements training associate
training programs for risk management topics
- Serve as liaison between patients, medical staff
and visitors to ensure the best customer service experience
- Respond to and resolve patient complaints
- Implement and maintain comprehensive,
organization-wide corporate compliance programs
- Establish and implement an enterprise-wide
compliance audit and reporting plan, including controls and measurements, to
assure regular and ongoing monitoring and compliance
- Coordinate/conduct investigations to identify,
clarify and resolve potential compliance issues
- Provide corporate compliance training for all
new employees upon hire and annual corporate compliance training updates for
- Report compliance activities and outcomes to
executive leadership. Recommend action to improve the overall compliance
- Coordinate and maintain reporting channels
(e.g., Hotline) for use without fear of retaliation
- Maintain an up-to-date working knowledge of
relevant corporate compliance issues, laws and regulations and serve as
internal consultant to organization on same
- Bachelor’s degree in human resources management,
business administration or other closely related discipline required
- Master’s degree and PHR preferred
- Six (6) plus years’ experience gained through increasing
responsible management position in human resources management
- Healthcare, compliance, and risk management
Job Title: Director, Quality Development and Improvement
Chief Medical Officer (primary)
Chief Executive Officer
Doug Olson, MD
Responsible for identifying, implementing, monitoring, and evaluating clinical quality and system wide process improvement. Collects and analyzes data and assists with performance audits to identify improvement opportunities. Recommends action plans to address quality concerns.
- Leads the continuous process improvement efforts utilizing the appropriate process improvement model Coordinates and provide support for process improvement activities.
- Coordinates PDSA cycle efforts for the organization including collecting and analyzing data, summarizing results and presenting significant findings to Performance Improvement Committee.
- Consults and reports to practitioners, administration and the Performance Improvement Committee on quality, performance improvement, and planned care model activities and goals.
- Coordinates and tracks chart audits to review clinical activities and documentation of all clinic staff
- Analyzes data collected through patient satisfaction surveys to identify areas of concern and provides recommendations for improvement to appropriate clinic management and staff. Presents significant findings, action plans, and results to Performance Improvement Committee.
- Works with CMO and COO to monitor clinic activity related to quality assurance and address concerns.
- Develops and facilitates training related to quality, the planned care model, and process and performance improvement for employees as necessary.
- Develops and implements policies and procedures related to quality improvement.
- Presents to staff and at national meetings about care model progress and changes as requested.
- Acts as to external community, including attending meetings, conference calls, etc. to maintain awareness of current issues and educates staff and administration.
- Attends meetings including designated Board meetings, management, collaborative, and performance improvement meetings; attends external meetings, groups or events as appropriate to the scope of the position and/or as assigned by management.
- Coordinate Patient Centered Medical process improvements with clinical and operations staff.
- Performs other duties as assigned.
- Registered Nurse (RN). BSN or MSN preferred.
- Experience with quality improvement methodologies (i.e. Lean, six Sigma).
- Ability to complete projects on time with minimal supervision.
- Effective verbal and written communication skills. Ability to effectively present to large groups.
- Ability to establish and maintain effective working relationships with clinical and administrative personnel.
- Proficiency with Microsoft Word & Excel; basic knowledge of Access & PowerPoint or similar applications.
- Ability to produce, interpret, and monitor data for decision-making.