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Contact Beth Agen at 203-899-1770 x8004 or via email at resumes@norwalkchc.org
Current Openings

Open Position(s):  5

• Chief Medical Officer
• 2 Family Nurse Practitioner
• Director of Nursing
 


Job Title: FULL-TIME FAMILY NURSE PRACTITIONER
A board-certified FNP is sought to work as part of an integrated medical team to provide care to patients at the Norwalk Community Health Center, Norwalk’s largest Federally-Qualified Health Center. With an active patient population of over 16,000 individuals, the health center provides integrated, coordinated care to patients of all ages, from acute visit care to the long-term management of complex chronic diseases. The FNP will work throughout the health center to care for his/her patient panel, performing at the top of his/her license and across the age continuum. We provide care in pediatrics, internal medicine, subspecialty care, obstetrics/gynecology, mental health, and as part of our mobile Health on Wheels outreach to Norwalk’s public housing units and homeless shelters. Opportunities for professional development, collaboration and teaching are abundant, if so desired. An NCQA-certified PCMH, we have a fully functional EMR and collaborate with Norwalk Hospital for labs, tests, procedures and specialty care and inpatient care. This position has call averaging one week every 3 months with back-up and does not involve inpatient care.

CHIEF MEDICAL OFFICER

Summary:
The Chief Medical Officer (CMO) directs and coordinates all health center clinical activities regarding the delivery of health services and serves as a member of the senior management team. The CMO is responsible for establishing, maintaining, and enforcing acceptable professional and ethical standards of the center’s medical staff according to its policies, procedures, philosophy, and objectives. Assists the CEO in assuring that the center meets all related local, state, federal, and accrediting-body rules and regulations. Coordinates and directs patient care in the facility according to adopted policies/procedures, state and federal regulations, and accepted accreditation standards.
Essential Duties/Responsibilities:
• Responsible for clinical quality initiatives throughout the health center, including best practices arising from evidence-based medicine   standards 
• Responsible for monitoring and improving the quality of the patient experience, as measured by regularly administered patient satisfaction surveys.
• Responsible for reviewing chart notes and chart structure, to ensure compliance with charting standards and recommendations published by the Bureau of Primary Care (BPHC) regarding problem lists, documentation of allergies, medications, key variables for patients with chronic conditions.
• Responsible for leading the health center’s internal health disparities projects; will develop and review internal epidemiologic data, make recommendations, and implement interventions designed to reduce key disparities.
• Responsible for integration of employed practitioners in adult medicine with Norwalk Hospital’s residency program, ensuring that health center goals are met and that the residency program serves the needs of adult patients and the health center’s objectives.
• Will establish clinical competencies, as needed, to ensure compliance with Joint Commission standards throughout the health center.
• Works with providers in each medical service (Adult medicine, pediatrics, OB/GYN) to ensure best use of support skills (nurses/medical assistants), superior patient flow, and quality teaching through supervised nursing education.
• With the Chief Executive Officer, designs and delivers annual orientation sessions to all adult medicine residents rotating through the health center.
• Plans the health center’s participation in on-site instruction of interns, resident physicians, and allied health personnel.
• Presents to the Board of Directors monthly on issues relating to the clinical management of the health center.
• Reviews and evaluates clinical patient population data to identify population-based deficiencies in care; develops and implements standards of care designed to correct deficiencies, and audit systems to assure success.
• Acts, with Chief Executive Officer, as liaison to are hospital, health department., and community providers to foster good relationships and continuity of patient care.
Experience:
Experience in ambulatory health care settings, preferably community health centers.  Must be familiar with national, regional, and state health policy issues; evidence-based medicine; health disparities; and must be committed to the values and goals of community health centers.  Must demonstrate clear evidence of ability to lead physicians and other providers; see patients efficiently and timely; demonstrate strong abilities to effectively use the electronic health record; demonstrate ability to work well with eHealth Information Management to improve and expand effective use of the electronic health record.  Must be familiar with and able to assist with major state and national initiatives like Meaningful Use and Patient Centered Medical Home.
Position Requirements:
Medical Doctorate or Doctor of Osteopathy degree | MBA, MHA, MPH preferred
Certifications/license/registration:
Licensed in the State of CT as a physician, Board certified in Credentialed discipline, Active DEA number, BLS/ACLS Certification
 
DIRECTOR OF NURSING

Summary:

The Director of Nursing has administrative and clinical responsibility for the smooth functioning of all aspects of the health center’s nursing practice and related activities. Directs the development, implementation, and evaluation of the nursing regimen for the Health Center, involving health maintenance, patient education, and care management. Through Continuous Quality Improvement (CQI) and Performance Improvement (PI) methodologies, as well as nursing methods and techniques such as case finding, health teaching, health counseling, triage, and the provision of supportive care, assists in restoring the well-being of the clients and achieving high levels of patient satisfaction. In collaboration with the Chief Medical Officer, Director of Operations and other operational staff, ensures optimal functioning of all clinical areas, effective nursing administration and smooth and efficient patient flow.
Core Competencies:
   • Demonstrated clinical skills
   • Excellent leadership and interpersonal relationships and evidence of good professional conduct required
   • Ability to effectively teach, direct, motivate and retain staff
   • Must demonstrate excellent organizational and communication skills, high-level management skills, mathematical computation skills
   • Familiarity with all patient care equipment and products integral to the delivery of clinical care in an ambulatory setting
   • Computer skills and data management skills required.
   • Ability to interact with a diverse population of people
   • Must be able to relate to and work with ill, emotionally upset, and sometimes aggressive people
   • Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others\' ideas and tries 
      new things.    

Supervisory Responsibilities:
All nursing staff [LPN, RN] and all medical assistants

Education
Graduate of an accredited school of Nursing
Bachelor’s [BSN] or Master’s [MSN] Degree in Nursing preferred
Certifications/license/registration:
Current, unrestricted nursing license in the State of Connecticut
BLS Certification

Experience:
Minimum of three (3) years management/administrative experience in a health care setting required
Proficiency with electronic medical record systems required
Community health center experience and knowledge of FQHC regulations preferred
Experience in quality and performance improvement
Prior implementation of cultural diversity, competency program development and management of multi-level staff preferred
Bilingual speaking ability a plus, English and Spanish
Required experience:
• Management: 3 years