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Contact Jane Graham at 203-899-1770 x8000 or via email at jgraham@norwalkchc.org
Current Openings

Open Position(s):  1 



Provide end-user support including problem determination and resolution, problem escalation, and tracking.  Work closely with the Director, Technology and eHealth Information to assist in leveraging the electronic health record system to improved patient care including workflow optimizations, meaningful use initiatives, patient centered medical home initiatives, quality improvement, and security and privacy.   


  • Provide end-user support including problem determination and resolution
  • Track all technology related support request s
  • Provide support for Windows, Microsoft Office, Microsoft Outlook and related applications
  • Support system connectivity solutions, including workstation connectivity, local area networks, and Internet applications
  • Support all printers, fax, and scan devices
  • Perform network and security audits
  • Participate in the planning, development, and execution of technology strategic initiatives 
  • Assist with projects related to health information exchange initiatives
  • Monitor policies and procedures that ensure confidentiality of all protected health information according to agency policy and HIPAA regulations 
  • Contributor to the Electronic Health Records Committee
  • Assist with electronic health records system end-user training 
  • Assist with electronic health records system quality testing
  • Performs other related duties as required

NCHC’s General Expectations of all Employees

  • Adheres to all NCHC Policies and Procedures
  • Conducts self in a manner that represents NCHC’s Values at all times
  • Maintains a positive and respectful attitude with all work-related contacts
  • Communicates regularly with manager about departmental and NCHC concerns
  • Meets productivity standards and performs duties as workload necessitates


  • Must have general working knowledge of an electronic medical records system; GE Centricity preferred
  • Knowledge of HIPAA rules and other medical record laws and regulations
  • Must be able to work with cross functional teams effectively
  • Must be able to working independently 
  • Must be able to exercise initiative, judgment, discretion and decision-making


  • Minimum associate degree in computer science, technology, business administration, or closely related subject or relevant verifiable certification


  • Minimum of (2) years providing direct end-user support
  • Experience working in a health care setting preferred


  • Knowledge of local area networks, PCs, and Windows operating systems
  • Knowledge of health information technology solutions
  • Written and verbal communication skills
  • Customer service skills
  • Ability to work independently in a fast paced environment
  • Critical thinking and problem solving

Physical Demands/Working Conditions 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time.  The position also requires walking through entire facility to complete repairs. The employee must occasionally lift and/or move up to 25 pounds. 

The position can be considered stressful due to deadlines, customer service issues, high priority outages, and coordination of resources to meet deadlines. 

Travel within the state of Connecticut may be required periodically for training. Availability via cell phone is required for emergencies during off duty time.