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Contact Jane Graham at 203-899-1770 x8000 or via email at resumes@norwalkchc.org
Current Openings

Open Position(s):  3 

  • Information Technology Specialist
  • Director, Human Resources, Risk Management & Compliance
  • Director, Quality Development and Improvement 




Provide end-user support including problem determination and resolution, problem escalation, and tracking.  Work closely with the Director, Technology and eHealth Information to assist in leveraging the electronic health record system to improved patient care including workflow optimizations, meaningful use initiatives, patient centered medical home initiatives, quality improvement, and security and privacy.   


  • Provide end-user support including problem determination and resolution
  • Track all technology related support request s
  • Provide support for Windows, Microsoft Office, Microsoft Outlook and related applications
  • Support system connectivity solutions, including workstation connectivity, local area networks, and Internet applications
  • Support all printers, fax, and scan devices
  • Perform network and security audits
  • Participate in the planning, development, and execution of technology strategic initiatives 
  • Assist with projects related to health information exchange initiatives
  • Monitor policies and procedures that ensure confidentiality of all protected health information according to agency policy and HIPAA regulations 
  • Contributor to the Electronic Health Records Committee
  • Assist with electronic health records system end-user training 
  • Assist with electronic health records system quality testing
  • Performs other related duties as required

NCHC’s General Expectations of all Employees

  • Adheres to all NCHC Policies and Procedures
  • Conducts self in a manner that represents NCHC’s Values at all times
  • Maintains a positive and respectful attitude with all work-related contacts
  • Communicates regularly with manager about departmental and NCHC concerns
  • Meets productivity standards and performs duties as workload necessitates


  • Must have general working knowledge of an electronic medical records system; GE Centricity preferred
  • Knowledge of HIPAA rules and other medical record laws and regulations
  • Must be able to work with cross functional teams effectively
  • Must be able to working independently 
  • Must be able to exercise initiative, judgment, discretion and decision-making


  • Minimum associate degree in computer science, technology, business administration, or closely related subject or relevant verifiable certification


  • Minimum of (2) years providing direct end-user support
  • Experience working in a health care setting preferred


  • Knowledge of local area networks, PCs, and Windows operating systems
  • Knowledge of health information technology solutions
  • Written and verbal communication skills
  • Customer service skills
  • Ability to work independently in a fast paced environment
  • Critical thinking and problem solving

Physical Demands/Working Conditions 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is occasionally required to stand or sit for extended periods of time.  The position also requires walking through entire facility to complete repairs. The employee must occasionally lift and/or move up to 25 pounds. 

The position can be considered stressful due to deadlines, customer service issues, high priority outages, and coordination of resources to meet deadlines. 

Travel within the state of Connecticut may be required periodically for training. Availability via cell phone is required for emergencies during off duty time.

Job Title:                  Director, Human Resources, Risk Management & Compliance

Department:             Administration

Reports To:              Chief Executive Officer

FLSA Status:             Exempt

Approved Date:         10/9/2014


Guide and manage the overall provision of human resources services, policies, and programs. Oversee the compliance program as an independent and objective reviewer.  Examines, evaluates, and investigates organizational risk. Assures the behavior in the organization meets company’s policies and Standards of Conduct. Develops and/or revises policies and programs as needed to assure such compliance. 


Human Resources (60%)

  • Create and manage strategic recruitment, selection, and retention plan
  • Create and management strategic training and organizational development plan to meet personal, professional, and organizational needs of associates
  • Development and manage wage and compensation program
  • Monitor associate benefit plans for effectiveness and cost containment
  • Recommend and establish human resources company policies and procedures
  • Identify legal requirements and government reporting regulations affecting human resources function (OSHA, EEO, HIPAA, Wage/Hour, Health/Safety, Worker Compensation, and FMLA)
  • Develop and Implement new associate orientation program
  • Direct the preparation of information requested or required for compliance
  • Acts as primary contact with labor counsel and outside government agencies
  • Direct a process of organizational planning that evaluates structure, job design, and manpower forecasting throughout the company
  • Coordinate credentialing process for licensed independent practitioners
  • Monitor and respond to associate concerns
  • Serve as advisor to organization leaders regarding matters of associate performance and discipline issues

Risk Management (20%)

  • Develop and implement organization-wide risk management program to identify and minimizing risk
  • Develop guidelines, recommendations, and implements process improvements to address high areas of vulnerability within the organization
  • Conducts reviews of policies and procedures to ensure compliance with risk mitigation procedures
  • Develop, implement, and monitor incident tracking policies and procedures
  • Serve as primary point of contact for risk management incidents
  • Monitors compliance with federal, state, and local guidelines (i.e. OSHA)
  • Develops and implements training associate training programs for risk management topics
  • Serve as liaison between patients, medical staff and visitors to ensure the best customer service experience
  • Respond to and resolve patient complaints

Compliance (20%)

  • Implement and maintain comprehensive, organization-wide corporate compliance programs
  • Establish and implement an enterprise-wide compliance audit and reporting plan, including controls and measurements, to assure regular and ongoing monitoring and compliance
  • Coordinate/conduct investigations to identify, clarify and resolve potential compliance issues
  • Provide corporate compliance training for all new employees upon hire and annual corporate compliance training updates for all employees
  • Report compliance activities and outcomes to executive leadership. Recommend action to improve the overall compliance program
  • Coordinate and maintain reporting channels (e.g., Hotline) for use without fear of retaliation
  • Maintain an up-to-date working knowledge of relevant corporate compliance issues, laws and regulations and serve as internal consultant to organization on same


  • Bachelor’s degree in human resources management, business administration or other closely related discipline required
  • Master’s degree and PHR preferred
  • Six (6) plus years’ experience gained through increasing responsible management position in human resources management
  • Healthcare, compliance, and risk management experience preferred


Job Title: Director, Quality Development and Improvement

Department: Administration
Reports To: Chief Medical Officer (primary)
  Chief Executive Officer 
FLSA Status:   Exempt
Prepared By:  Doug Olson, MD
Prepared Date: 10/3/2014
Approved Date: 10/6/2014



Responsible for identifying, implementing, monitoring, and evaluating clinical quality and system wide process improvement. Collects and analyzes data and assists with performance audits to identify improvement opportunities. Recommends action plans to address quality concerns.


  • Leads the continuous process improvement efforts utilizing the appropriate process improvement model Coordinates and provide support for process improvement activities. 
  • Coordinates PDSA cycle efforts for the organization including collecting and analyzing data, summarizing results and presenting significant findings to Performance Improvement Committee. 
  • Consults and reports to practitioners, administration and the Performance Improvement Committee on quality, performance improvement, and planned care model activities and goals. 
  • Coordinates and tracks chart audits to review clinical activities and documentation of all clinic staff 
  • Analyzes data collected through patient satisfaction surveys to identify areas of concern and provides recommendations for improvement to appropriate clinic management and staff. Presents significant findings, action plans, and results to Performance Improvement Committee.
  • Works with CMO and COO to monitor clinic activity related to quality assurance and address concerns.
  • Develops and facilitates training related to quality, the planned care model, and process and performance improvement for employees as necessary.
  • Develops and implements policies and procedures related to quality improvement. 
  • Presents to staff and at national meetings about care model progress and changes as requested.
  • Acts as to external community, including attending meetings, conference calls, etc. to maintain awareness of current issues and educates staff and administration.
  • Attends meetings including designated Board meetings, management, collaborative, and performance improvement meetings; attends external meetings, groups or events as appropriate to the scope of the position and/or as assigned by management.
  • Coordinate Patient Centered Medical process improvements with clinical and operations staff. 
  • Performs other duties as assigned.  


  • Registered Nurse (RN). BSN or MSN preferred.
  • Experience with quality improvement methodologies (i.e. Lean, six Sigma).
  • Ability to complete projects on time with minimal supervision.
  • Effective verbal and written communication skills. Ability to effectively present to large groups.
  • Ability to establish and maintain effective working relationships with clinical and administrative personnel.
  • Proficiency with Microsoft Word & Excel; basic knowledge of Access & PowerPoint or similar applications.
  • Ability to produce, interpret, and monitor data for decision-making.